Legal — Terms & Consumer Information

Information about your rights under Australian law, bookings, cancellations, and complaints for Offerdiscoveryworld catering services.

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Overview

These legal terms explain the contractual relationship between Offerdiscoveryworld (ABN: 11 345 678 901) and customers ordering catering services in Australia, including weddings, corporate events, and private functions in Melbourne, Sydney and other service areas.

We comply with the Australian Consumer Law (ACL). Where ACL guarantees apply, our obligations are not excluded, restricted or modified.

Terms of Service

These terms cover bookings, payments, menu commitments, dietary requirements, and venue access. Bookings are confirmed on receipt of a deposit or full payment per the invoice.

Offerdiscoveryworld provides catering services described in the booking confirmation. The booking details (date, time, guest numbers, menu) form part of the contract. Changes to guest numbers or menu may incur additional fees.

Prices are GST-inclusive where applicable. Deposits secure bookings and are non-refundable except where ACL requires otherwise. Final payments are due as stated on your invoice prior to the event.

You must notify us of dietary requirements and allergies in writing at least 7 days before the event where practicable. Whilst we take precautions, we cannot guarantee an allergen-free environment unless expressly agreed.

Australian Consumer Law (ACL)

Under the ACL, consumers have guarantees for goods and services, including that services will be rendered with due care and skill and be fit for purpose. If a service fails, you may be entitled to remedies such as a refund, re-performance or compensation.

ACL rights are in addition to any other rights you may have. Where a consumer guarantee applies, we will comply with ACL requirements.

Refunds, Cancellations & Rescheduling

Cancellations by you: Cancellation fees apply as per your booking confirmation. Refunds of deposits are only provided where stated or required by law.
Rescheduling: We will make reasonable efforts to accommodate date changes; additional fees may apply.
Event disruption: If we cannot supply services due to venue refusal, natural disaster, or government restrictions, we will offer alternatives, credit, or refund subject to our obligations under law.

ABN: 11 345 678 901 • Registered in Australia • Jurisdiction: New South Wales, Australia

Delivery, On-site Liability & Insurance

We will deliver and set up food per the confirmed schedule. You (or the venue) must provide reasonable access, power, and safe working conditions. We are not liable for losses caused by venue failure to provide access or for damage arising from guest conduct.

We maintain public liability insurance; copies are available on request for major events.

Force Majeure

We are not liable for delays or failures due to events beyond our control (e.g., extreme weather, public health orders). In such cases, we will propose reasonable alternatives or refunds as required by law.

Privacy & Data Use

We collect and use personal information necessary to perform bookings, process payments, and communicate about your events. For details about data handling, retention, and your rights, see our Privacy Policy.

We may use contact details to send booking updates and legal notices. We do not sell personal data.

Complaints, Notices & Dispute Resolution

If you have a complaint about our services or wish to provide a formal legal notice, please use the form. We aim to resolve issues quickly. If unresolved, disputes will be handled under Australian law with attempts at mediation before court action.

Contact details

Phone:+ (61) 41 273-59-86

Email:Offerdiscoveryworld@outlook.com

If a complaint is not resolved you may contact your local consumer protection agency or the Australian Competition and Consumer Commission (ACCC).

Quick legal facts

ABN	11 345 678 901
Jurisdiction	New South Wales, Australia
Insurance	Public liability - available on request